1. General Overview

We aim to provide the best learning experience for our users. Our refund and cancellation policy is designed to ensure fairness and clarity for all parties involved. Please read this policy carefully before enrolling in any of our programs.

2. Cancellation Policy

  • a. Cancellation by User:
  • Before Course Access:
    • If you cancel your enrolment before accessing the course materials, you will be eligible for a full refund.
  • After Course Access:
    • If you cancel your enrolment after accessing less than 10% of the course content within the first 7 days, you will be eligible for a 90% refund.
    • If you cancel after accessing more than 10% but less than 30% of the course content within the first 7 days, you will be eligible for a 50% refund.
    • No refunds will be issued if you cancel after accessing more than 30% of the course content or after 7 days from the enrolment date, whichever comes first.
  • b. Cancellation by Company:
    • We reserve the right to cancel any course due to insufficient enrolments or other unforeseen circumstances. In such cases, users will receive a full refund.

3. Refund Policy

a. Eligibility:

  • Refund requests must be submitted through our customer support portal within the specified period.
  • Refunds will be processed based on the percentage of course content accessed and the duration since enrolment as outlined above.

b. Non-Refundable Situations

  • Courses purchased as part of a bundle or promotional offer are non-refundable.
  • Any course for which the certificate of completion has been issued is non-refundable.
  • Refund requests for courses purchased through third-party vendors must be directed to the respective vendor.

c. Refund Process:

  • Once your refund request is received and verified, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 10 business days and credited back to the original method of payment.

4. Special Cases

Technical Issues:

  • If you experience technical issues that prevent you from accessing the course materials, please contact our support team immediately. We will work to resolve the issue or provide a refund if the issue cannot be resolved.

Exceptional Circumstances:

  • In cases of exceptional circumstances such as medical emergencies, please contact our support team. We will review these cases on an individual basis and may provide a partial or full refund at our discretion.

5. Contact Information

For any questions or issues related to refunds and cancellations, please contact our customer support team at upskill@nrichhracademy.com or +91 8977004040.

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